Membership Agreement
Campbell River, British Columbia. Please review the following terms carefully before enrolling in a membership at Flow Pilates Studio.
Parties
This Membership Agreement (the “Agreement”) is entered into between Flow Pilates Studio (“Studio”) and the undersigned individual (“Member”). By purchasing a membership, the Member agrees to be bound by the terms outlined below.
Membership Terms
Memberships are offered on 12-month, 6-month, and 2-month commitments. Memberships provide access to a specified number of classes per month, as selected at the time of purchase.
- Memberships are non-transferable and may not be shared with another individual
- Memberships are intended for personal use only
Billing & Payment
Membership fees are billed monthly via automatic payment using the Studio’s booking system. The Member authorizes Flow Pilates Studio™ to charge the payment method on file on a recurring basis.
It is the Member’s responsibility to ensure that valid payment information is maintained. Failed or declined payments may result in temporary suspension of booking privileges until payment is resolved.
No Refund Policy
All membership fees are non-refundable.
The Studio does not offer refunds for:
- Unused classes
- Missed classes
- Schedule changes
- Changes in personal circumstances
- Early termination of a commitment
Limited Exceptions
The Studio may, at its sole discretion, consider limited exceptions in the following circumstances:
Injury or illness that prevents participation, supported by medical documentation
Where participation is no longer advised
Permanent relocation outside of the Campbell River area
In approved cases, the Studio may offer one of the following remedies:
- Temporary membership suspension
- Membership credit
- Early termination of the membership
Refunds are not guaranteed and are assessed on a case-by-case basis. Documentation may be required.
Class Scheduling & Cancellations
Classes must be booked in advance through the Studio’s booking system. A minimum 12-hour cancellation notice is required to avoid forfeiture of the class.
Late cancellations and no-shows will result in loss of the class credit. Unused monthly classes do not roll over to future months.
For the complete cancellation and studio policies, please see our Cancellation Policy.
Studio Policies & Changes
The Studio reserves the right to modify class schedules, instructors, programming, or offerings as needed. Membership pricing is subject to change for future memberships.
Existing members retain their agreed-upon pricing for the duration of their commitment term. The Studio reserves the right to limit class availability to ensure safety and quality instruction.
Conduct & Safety
Members agree to:
- Follow all Studio rules, safety guidelines, and instructor directions
- Treat staff and fellow members with respect
- Refrain from unsafe, disruptive, or inappropriate behavior
The Studio reserves the right to suspend or terminate membership for unsafe or inappropriate conduct.
Assumption of Risk & Waiver
Participation in classes is subject to the Flow Pilates Studio Client Waiver & Release of Liability, which must be signed prior to participation.
Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Province of British Columbia.
Acknowledgement & Acceptance
By enrolling in a membership, the Member acknowledges that they have read, understood, and agree to the terms of this Membership Agreement.
This Membership Agreement applies for the full duration of the selected commitment term unless otherwise amended in writing by Flow Pilates Studio.